Question 1: The computer turns on and beeps once, but I get no display.
Answer: This is likely because the wrong video port is connected.
New graphics cards often have DVI ports on them, not the older Dsub-15 VGA ports that older monitors might have.
Use the DVI to VGA Adapter and connect to the video card, as the onboard video is disabled when a video card is used.
Q2: The computer turns on and does nothing but beep.
A: It usually means the motherboard cannot find a critical component needed to boot, perhaps because the video card or memory has been jarred loose enough to prevent proper connection. Opening the case and remove and reseating the video card and/or memory should fix this.
Q3: The computer turns on but nothing happens, no beeps or display.
A: Two things could have happened; the component has either failed or been damaged, or something has come loose. The video card or memory may have been jarred loose enough to prevent proper connection. Opening the case and removing and reseating the video card and/or memory should fix this. If there is still no function, please call technical support.
Q4: After pressing the power button, nothing happens.
A: A cable inside has either come loose or the switch on the back of the computer is not in the correct position. Make sure that the Power switch on the back of the computer is set to the line ( | ) position and that the power cord is fully and properly connected. If this still does not help, there is a large bundle of Cables running from the power supply to the motherboard (24 wires/pins) which can sometimes come loose in shipping due to its size. These can be reconnected. Please call Technical Support if you are not comfortable working with these wires.
Q5: I am trying to install Windows but it cannot see the hard drives. When I look in Bios/inside the computer I can see them.
A: Windows most likely needs drivers in order to see the hard drives. These can be found on the motherboard CD. Sometimes the SATA Cable will come loose and will need to be reconnected (if the bios cannot find the drives).
Q6: There are a bunch of extra parts and pieces that came with the computer, werenít these supposed to be installed?
A: These are optional components that may have been replaced by functions of the case itself or might not have fit. They are not part of the build itself, but are provided with the hardware and included in case if you wish to make use of them. The omission will not negatively affect the system in any way.
Q7: I am trying to install Windows and it does not seem to boot correctly from the CD, or it has problems Copying files.
A: First, make sure your CD is free of blemishes and defects. If there is still an issue try alternate media (CD). Reseating or replacing the CD-rom cable is next. If that does not help, try examining the memory, making sure it is seated fully, or try removing one of the memory modules. Also, using an alternate drive can let us make sure that your drive is working correctly.
Q8: My system is running for X amount of time then just stops (Powers off).
A: This is usually related to a thermal issue. First look to make sure that all the fans are running inside the computer, especially any used for the CPU or Graphics Card (plugged in and unobstructed). If they are all running, make sure that the processor heatsink is fully seated by grabbing hold of it and gently wiggling it. If it wobbles or is loose, it needs to be reseated or remounted.
Q9: I just installed Windows but nothing seem to work or everything is running sluggishly.
A: After Windows is installed, it needs device drivers to properly access the hardware of your computer. This will find all the devices for you and provide drivers for proper performance. These CDís have been shipped with your computer.
Q10: I still have problems that are not covered here/I am not comfortable with taking some of these steps.
A: Support is still more than willing to help. You can reach us Monday-Friday, 8AM to 6PM MST at (800)690-6771, Email (firstname.lastname@example.org), or on our website (www.visionman.com).