Questions:
1. There is no operating system. Why?
2. My system won't boot up.
3. My system won't turn on.
4. I'm missing drivers!
5. What parts are being used in my system?
6. What is the warranty on the system I purchased?
7. What operating systems support my dual processor or Dual Core System?
8. Company background.
9. Hard Drive is missing while loading OS
Answers:
1. There is no operating system. Why?
Computers sold are not shipped with an operating system unless otherwise specified. Although we do load the systems with an OS and perform a burn-in test on all of the hardware to ensure that it is functioning properly prior to shipment, the operating system is removed after these tests have completed unless it was part of the purchase.
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2. My system won't boot up.
If there is a POST (Power On Self Test) failure please contact our technical support department at 800-690-6771. If there is no operating system please see question #1.
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3. My system won't turn on.
A system that is not responsive to the power button usually indicates a problem with the power supply. Before calling tech support, take a moment to verify the following:
- Make sure that the power cord is properly connected from the back of the tower to a power source.
- Ensure that the monitor is also plugged in to a power source. The monitor and the tower must both be plugged in using separate power cables.
- If your power cables are connected to a power strip, try plugging the computer directly into an outlet.
- The power switch on the back of the computer must be on the negative side of the switch. Sometimes this switch is knocked out of place during shipment.
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4. I'm missing drivers!
If your system is missing a device driver or if you are looking to update your driver, you may visit our Driver Download page for the latest device drivers for all hardware used in our systems. If you are still having trouble, you might try visiting the manufacturer's web site.
Common Manufacturer Websites:
Asus (http://www.asus.com)
EPoX (http://www.epox.com)
Giga-Byte (http://www.giga-byte.com)
PC Chips (http://www.pcchips.com)
MSI (http://www.msicomputer.com)
SuperMicro (http://www.supermicro.com)
Tyan (http://www.tyan.com)
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5. What parts are being used in my system?
All of our systems are built with only the highest-grade name brand components available. We do not ship any of our computers until they have surpassed a stringent burn-in test. If you feel that the system you ordered from tigerdirect.com is different from the system you were shipped, please call us with your invoice number and we will provide you with your systems specifications.
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6. What is the warranty on the system I purchased?
All systems carry a 1-year parts and labor warranty unless otherwise specified. Full warranty information can be found at http://www.visionman.com/support/warranty.php.
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7. What operating systems support my dual processor or Dual Core System?
Operating System | Version | Dual CPU Supported? |
Windows 2000 Professional | All | Yes |
Windows 2000 Server | All | Yes |
Windows 2000 Advanced Server | All | Yes |
Windows XP Home | All | No |
Windows XP Pro | All | Yes |
Windows 2003 | All | Yes |
Linux | All | Yes |
Novell Netware | 5+ | Yes |
Windows 95 | All | No |
Windows 98 | All | No |
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8. Company background.
Vision Computers Inc. has been in operation for 10 years. We specialize in building high-end servers and workstations. Our staff of knowledgeable technicians and sales representatives will help you find the system you need and receive the service you deserve. We use ONLY name-brand components and parts when building our systems and we offer guaranteed cutting-edge technology at near wholesale pricing. Whether you need a high-end Xeon server, or a dual-processor workstation, at Vision Computers we will custom-build the system you need at the lowest cost.
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9. Hard Drive is missing while loading OS
Hard drives are on a RAID Controller which is built on to the motherboard or installed as a SCSI controller. With NT 4.0 and later you must use the RAID controller driver diskettes to install the operating system so you can specify the RAID controller. With Windows 2000, you have to press F6 when the Windows setup first begins to specify the controller.
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F.A.Q.
